At the Airport
Check-in and Security Check
- Passengers can also contribute to more efficient and faster security screenings. How?
- Prepare timely for the flight and inquire about the items that cannot be taken on board a flight.
- Only pack, in both hand and checked luggage, those items/things that are in compliance with the rules on liquids and dangerous goods – in order not to risk potential flight ban or seizure of luggage.
- Liquids transported in hand luggage (only in containers with capacity of 100 ml or less) have to be contained in the plastic bag as specified.
- Arrive to airport in timely manner to avoid potential delays and stress during the departure procedure.
- If you are carrying a fire arm, report it immediately to the check-in personnel.
- When preparing for the security screening of passengers and hand luggage, store metal jewellery, watches, coins and similar items in the hand luggage in order not to misplace or forget them, or place them in the plastic tray for the x-ray check.
- When preparing for security screening of passengers and hand luggage, remove the bag with the liquids from the hand luggage.
- When preparing for the security screening of passengers and hand luggage, remove the laptops and other larger electronic devices (such as gaming consoles, digital photo cameras and recording cameras) from the hand luggage and place them in the plastic tray so they can be separately checked.
- Remove your jacket and/or coat and place them in a plastic tray for a separate check.
- Be prepare to remove your belt and/or take off your shoes and to place them in the plastic tray for separate check if requested by the security officer.
- Follow other instructions given by the security officer.
Rights of disabled persons and persons with reduced mobility
Pursuant to Regulation (EC) 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (OJ L 204, 26.7.2006), these persons have a right to free of charge assistance at the airport (departure, arrival, transit) and during the flight (for example, transport of wheelchairs or assistance dogs). In order to enjoy their rights, these persons are required to notify the air carrier on their needs at least 48 hours before the scheduled time of departure of their flight.
In case of infringement of their rights, passengers should first contact the airline or the airport.
If the passenger is not satisfied with their response, or if he/she doesn’t receive any response, a complaint can be filed with Slovenian Civil Aviation Agency.